Frequently Asked Questions

Q. Do you follow COVID-related safety measures and protocols?

Presentation House Theatre respects and follows all Public Health Orders regarding masks, vaccines, capacity, and physical distancing. You’ll find full PHT health and safety measures here.

Q. I see three ticket prices listed for shows. How do I know what to pay for my ticket?

We offer three ticket prices for YOU to choose from. Feeling abundant? Opt to pay full price. Times are lean? Choose our discounted price. Or go for the Goldilocks “just right” in the middle. You know your circumstances better than anyone. Come and enjoy live theatre at Presentation House Theatre.

Q. Do you have a "Pay What You Can" program?

Yes! PHT is deeply committed to ensuring everyone can attend our shows regardless of finances. Our PAY WHAT YOU CAN TICKETS make it easier for you to come and enjoy select shows and programs year round, at a price that’s right — for you.

Simply complete and submit the show specific form at least 48 hours before your preferred date and showtime. We’ll contact you by email to confirm your tickets, or to offer an alternative time if the performance is sold out. Ticket availability is not guaranteed.

Q. Where do I park?

Presentation House Theatre has free onsite parking, including two accessible parking spaces. Additional street parking can be found on neighbouring streets.

Q. What time do the shows start?

Showtimes vary. Please double check your performance time on the show’s webpage.

Q. What if I arrive late?

We make every attempt to admit latecomers when there is a suitable break in the performance. Our Front of House manager reserves the right to allocate latecomer seating to prevent disruptions to other patrons and the performance.

Q. Do you have accessible seating and entrances?

Yes. Although our building includes stairs, we have direct access into our theatre via the 4th Street entrance for anyone needing mobility assistance. Please let us know of your needs when you book your tickets and we’ll arrange to help you.

Q. Do you participate in the Access 2 Card Program?

Yes we do! Please contact our box office (boxoffice@phtheatre.org or 604-990-3474) or visit our office for more information.

Q. Can I eat and drink in the theatre?

Alcoholic drinks are not allowed inside the theatre. Non-alcoholic drinks (such as coffee, juice, etc.) from the bar can be enjoyed in the theatre, but food is discouraged out of respect for other patrons. Food and drinks can be purchased from the bar before the show starts and during intermission.

Q. What’s your policy on phones in the theatre?

We ask that you turn OFF phones and devices when you enter the theatre. Their vibrations, pings and light are distracting for the performers and other audience members. Patrons disturbing others with electronic devices may be asked to leave the theatre.

Q. Doesn't EVERYONE love perfume, cologne and aftershave?

Actually, no.  Presentation House Theatre is a scent-sensitive area. In consideration of patrons, staff, and creative team members, please avoid the use of personal scented products (perfumes, scented oils, lotions, etc) while visiting in our spaces.

Q. Can I take pictures?

All PHT shows are protected by copyright laws. Unauthorized still photography, video and/or audio recordings are strictly prohibited.