Tickets

Did you know . . . ?

We offer three ticket prices for YOU to choose from. No gimmicks. No strings. Just good value — for you. Feeling abundant Opt to pay full price. Times are lean? Choose our discounted price. Or go for the Goldilocks “just right” in the middle. You  know your circumstances better than anyone.

Come. Enjoy live performances at Presentation House Theatre.

Please note the Box Office is open 10:00 – 4:00 p.m. Tuesday to Thursday, and one hour before show time.

Purchasing Your Tickets

By Phone
Please call our Box Office at 1-604-990-3474
We accept Visa and MasterCard. There is no booking fee for phone purchases.

In Person
Visit us at 333 Chesterfield Avenue, North Vancouver. We accept cash, credit and debit as payment. View Map


Box Office Hours
The Box Office is open 10:00 – 4:00 p.m. Tuesday to Thursday, and one hour before show time. Show dates, times and ticket prices vary.  Please double check your specific show information online. 

Tickets will not be reserved without payment. We accept VISA, MasterCard, Debit and Cash (American Express is accepted for online sales only). Group pricing is available at a discount. Please contact our Box Office at 1-604-990-3474 for pricing.


Gift Certificates
Gift Certificates are available in any amount. Please contact the Box Office at 1-604-990-3474 for more information.


Refunds
All ticket sales are final sales. Exceptions can be made due to emergency situations and are at the discretion of the Box Office Manager.


Exchanges

Tickets may be exchanged for another performance (within that production and subject to availability) up to 24 hours prior to the performance for which they were issued. Please call the box office to do exchanges.

Last minute exchanges will be subject to a $4 fee per order (must be paid in advance). If patrons missed a performance that has already happened, they must pay the full ticket price to rebook.


Lost tickets

Please contract the box office directly regarding lost tickets prior to your performance time/date. Please note lost ticket vouchers cannot be exchanged.


Age Limits

Babes in arms are welcome to our KidsPlay shows and don’t need a paid ticket. Please specify when order that you will have a babe in arms so we can include them in our audience count. This is required for safety regulations. For most KidsPlay performances, kids 2 years and older need a ticket.

For our Big Ideas/Mature Perspectives, children 8 years old and older are welcome to attend but please use discretion when choosing whether to bring your young one to a performance. We ask that they be able to sit quietly throughout the show to ensure they don’t disrupt the performance and other patrons. Sometimes the subject matter may not be suitable or appropriate for young children. We’re happy to answer your specific questions about show content. Please don’t hesitate to call or email the Box Office before the show.


Gift Vouchers/Certificates

Gift vouchers must be claimed before or on the date of expiry. Patrons with gift vouchers must come in or call at least one hour prior to the performance they wish to attend. Patrons must present their gift voucher to redeem their tickets.


Latecomers

Seating for latecomers is not guaranteed. Latecomers will be seated at the discretion of the Front of House Manager and at a suitable break.


Scent

Presentation House Theatre is a scent free area. In consideration of other patrons and staff, please avoid the use of personal scented products (perfumes, scented oils, lotions, etc).


Phones/Electronic devices

We ask patrons to turn off their phones or any devices that make noise or lights when you enter the theatre.


Photography

Presentation House Theatre productions are protected by copywright laws. Unauthorized still photography, video or audio recordings are strictly prohibited.


Content Advisory

Presentation House Theatre may present material that is triggering to some audience members. If you have specific questions or concerns about the content of any productions, please call or email our box office in advance.


Performance Cancellation

When a performance must be cancelled, we will make every attempt to contact you as soon as possible. We will arrange for you to attend an alternative date, provide a refund or a ticket voucher.


Performance alteration

Artists, dates, times and productions are subject to change.


Access 2 Program

We are part of the Access 2 Card Program! The Access 2 Program is for individuals with a permanent disability who require the assistance of a support person. Once certified by an authorized health care professional, the individual will receive a personalized Access 2 card. This card indicates to the ticket seller that the individual requires the support of an attendant, to which participating venues grant one free admission, while the person with the disability pays their regular admission fee.

Please contact our box office for more information on the Access 2 Program. If you are wanting to purchase tickets, you must purchase them in person and present your Access 2 card.

Seniors Take Your Seat Program

Neptune Terminals’ Seniors Take Your Seat program provides PHT show tickets and support to seniors who face difficulty getting out in the community, whether for financial, physical or social reasons.  This program is realized in partnership with North Shore Neighbourhood House.  Special thanks to Neptune Terminals for making a real difference in the quality of area seniors.  Learn more at 604.990.3473