By Phone
Please call our Box Office at 1-604-990-3474
We accept Visa and MasterCard. There is no booking fee for phone purchases.

Box Office Hours
The Box Office is open to phone calls only from 10:00 AM – 4:00 PM, Tuesday to Friday, and one hour before show time. Show dates, times and ticket prices vary.  Please double check your specific show information online. 

Tickets will not be reserved without payment. We accept VISA, MasterCard, Debit and Cash (American Express is accepted for online sales only). Group pricing is available at a discount. Please contact our Box Office at 1-604-990-3474 for pricing.

Pricing

We offer three ticket prices for YOU to choose from. No strings. Just good value. You know your circumstances better than anyone. Choose the price that works for you.

If these price options still aren’t right for you, check out our “Pay What You Can” ticket program. This initiative removes financial barriers, making it possible for all folks to enjoy select shows and programs year round.

Refunds

All ticket sales are final sales. Exceptions can be made due to emergency situations and are at the discretion of the Box Office Manager.

Exchanges

Tickets may be exchanged at no cost up to 72 hours prior to the performance for which they were issued for another performance within the same production (subject to availability).

Exchange requests received within 72 hours before the ticketed performance are subject to a $4.00 exchange fee per transaction.

Please call the Box Office at 604-990-3474 with all ticket exchange inquiries.

Lost tickets

Please contact the box office directly regarding lost tickets prior to your performance time/date. Please note that lost ticket vouchers cannot be exchanged.

Age Limits

Babes in arms are welcome to our Theatre for Young Audience shows and don’t need a paid ticket. Please specify when ordering that you will have a babe in arms so we can include them in our audience count. Children aged 2 years and older need a ticket.

Children 8 years old and older are welcome to attend our adult programming. Please use discretion when choosing whether to bring your young one to a performance. We ask that they be able to sit quietly throughout the show to ensure they don’t disrupt the performance and other patrons. Sometimes the subject matter may not be suitable or appropriate for young children. We’re happy to answer your specific questions about show content. Please don’t hesitate to call or email the Box Office before the show.

Gift Certificates

Gift Certificates are available in any amount. Please contact the Box Office at 1-604-990-3474 for more information.

Redeeming Gift Certificates

Gift vouchers must be claimed before or on the date of expiry. Patrons with gift vouchers must come in or call at least one hour prior to the performance they wish to attend. Patrons must present their gift voucher to redeem their tickets.

Latecomers

Seating for latecomers is not guaranteed. Latecomers will be seated at the discretion of the Front of House Manager and at a suitable break.

Scent

Presentation House Theatre is a scent-sensitive area. In consideration of other patrons and staff, please avoid the use of personal scented products (perfumes, scented oils, lotions, etc).

Phones/Electronic Devices

We ask patrons to turn off their phones or any devices that make noise or lights when you enter the theatre.

Photography

Presentation House Theatre productions are protected by copyright laws. Unauthorized still photography, video or audio recordings are strictly prohibited.

Content Advisory

Presentation House Theatre may present material that is triggering to some audience members. If you have specific questions or concerns about the content of any productions, please call or email our box office in advance.

Performance Cancellation

When a performance must be cancelled, we will make every attempt to contact you as soon as possible. We will arrange for you to attend an alternative date, provide a refund or a ticket voucher.

Subject to Change

Artists, dates, times and productions are subject to change.

Seniors Take Your Seat Program

Neptune Terminals’ Seniors Take Your Seat program provides PHT show tickets and support to seniors who face difficulty getting out in the community, whether for financial, physical or social reasons.  This program is realized in partnership with North Shore Neighbourhood House.  Special thanks to Neptune Terminals for making a real difference in the quality of area seniors.  Learn more at 604.990.3473

Access 2 Program

We are part of the Access 2 Card Program! The Access 2 Program is for individuals with a permanent disability who require the assistance of a support person. Once certified by an authorized health care professional, the individual will receive a personalized Access 2 card. This card indicates to the ticket seller that the individual requires the support of an attendant, to which participating venues grant one free admission, while the person with the disability pays their regular admission fee.

Please contact our box office for more information on the Access 2 Program. If you are wanting to purchase tickets, you must purchase them in person and present your Access 2 card.

Our theatre and lobby washroom are wheelchair accessible via the 4th Street entrance, and we have wheelchair designated parking in our parking lot off Chesterfield avenue.