Tickets & Box Office

Box Office Hours and Procedures

While COVID-19 restrictions are in place, tickets are available online or by phone only. Online bookings are available 24/7 at tickets.phtheatre.org. The Box Office is open for phone bookings, Tuesday through Thursday, 10:00am – 4:00pm

Tickets in the time of COVID

Seating in the theatre will always follow the current public health guidelines for capacity and distancing.

Ticket refunds:

    • There will be no financial penalty for cancellations due to COVID-related illness. Full refunds or free exchanges will be made.
    • Should PHT need to cancel an event due to COVID-related illness or health orders, PHT will offer full refunds or the opportunity to donate the ticket value.
    • Should public health guidelines change after tickets have been sold to an event, patrons will be notified and have the opportunity to change or refund their ticket if so desired.

Purchase Your Tickets

By Phone
Please call our Box Office at 1-604-990-3474
We accept Visa and MasterCard. There is no booking fee for phone purchases.

During COVID-19, the Box Office is available by phone only.

Box Office Hours
The Box Office is open to phone calls only 10:00 – 4:00 p.m. Tuesday to Thursday, and one hour before show time. Show dates, times and ticket prices vary.  Please double check your specific show information online. 

Tickets will not be reserved without payment. We accept VISA, MasterCard, Debit and Cash (American Express is accepted for online sales only). Group pricing is available at a discount. Please contact our Box Office at 1-604-990-3474 for pricing.

Pricing

Did you know . . . ?

We offer three ticket prices for YOU to choose from. No strings. Just good value. You  know your circumstances better than anyone. Choose the price that works for you.

Sliding scale ticket prices offer choice, and do not reflect priority or zoned seating. All seats are equal at PHT.

New this year! Pay What You Can Tickets

PHT is deeply committed to ensuring everyone can attend our shows regardless of finances. Our “PAY WHAT YOU CAN TICKETS make it easier for you to come and enjoy select shows and programs year round, at a price that’s right — for you.

Simply complete and submit the show specific form at least 48 hours before your preferred date and showtime. We’ll contact you by email to confirm your tickets, or to offer an alternative time if the performance is sold out. Ticket availability is not guaranteed.

Refunds

Please see “Tickets in the Time of COVID” above for current refund policies.

Under normal circumstances, all ticket sales are final sales. Exceptions can be made due to emergency situations and are at the discretion of the Box Office Manager.

Exchanges

Tickets may be exchanged for another performance (within that production and subject to availability) up to 24 hours prior to the performance for which they were issued. Please call the box office to do exchanges.

Lost tickets

Please contract the box office directly regarding lost tickets prior to your performance time/date. Please note lost ticket vouchers cannot be exchanged.

Age Limits

Babes in arms are welcome to our Theatre for Young Audience shows and don’t need a paid ticket. Please specify when order that you will have a babe in arms so we can include them in our audience count. Children aged 2 years and older need a ticket.

Children 8 years old and older are welcome to attend our adult programming. Please use discretion when choosing whether to bring your young one to a performance. We ask that they be able to sit quietly throughout the show to ensure they don’t disrupt the performance and other patrons. Sometimes the subject matter may not be suitable or appropriate for young children. We’re happy to answer your specific questions about show content. Please don’t hesitate to call or email the Box Office before the show.

Gift Certificates

Gift Certificates are available in any amount. Please contact the Box Office at 1-604-990-3474 for more information.

Redeeming Gift Certificates

Gift vouchers must be claimed before or on the date of expiry. Patrons with gift vouchers must come in or call at least one hour prior to the performance they wish to attend. Patrons must present their gift voucher to redeem their tickets.

Latecomers

Seating for latecomers is not guaranteed. Latecomers will be seated at the discretion of the Front of House Manager and at a suitable break.

Scent

Presentation House Theatre is a scent-sensitive area. In consideration of other patrons and staff, please avoid the use of personal scented products (perfumes, scented oils, lotions, etc).

Phones/Electronic devices

We ask patrons to turn off their phones or any devices that make noise or lights when you enter the theatre.

Photography

Presentation House Theatre productions are protected by copyright laws. Unauthorized still photography, video or audio recordings are strictly prohibited.

Content Advisory

Presentation House Theatre may present material that is triggering to some audience members. If you have specific questions or concerns about the content of any productions, please call or email our box office in advance.

Performance Cancellation

When a performance must be cancelled, we will make every attempt to contact you as soon as possible. We will arrange for you to attend an alternative date, provide a refund or a ticket voucher.

Subject to Change

Artists, dates, times and productions are subject to change.

Seniors Take Your Seat Program

Neptune Terminals’ Seniors Take Your Seat program provides PHT show tickets and support to seniors who face difficulty getting out in the community, whether for financial, physical or social reasons.  This program is realized in partnership with North Shore Neighbourhood House.  Special thanks to Neptune Terminals for making a real difference in the quality of area seniors.  Learn more at 604.990.3473

Access 2 Program

We are part of the Access 2 Card Program! The Access 2 Program is for individuals with a permanent disability who require the assistance of a support person. Once certified by an authorized health care professional, the individual will receive a personalized Access 2 card. This card indicates to the ticket seller that the individual requires the support of an attendant, to which participating venues grant one free admission, while the person with the disability pays their regular admission fee.

Please contact our box office for more information on the Access 2 Program. If you are wanting to purchase tickets, you must purchase them in person and present your Access 2 card.